Terms of Service

Last updated: March 18, 2026

These Terms of Service ("Terms") govern your use of recepte, an AI receptionist service. The recepte platform is operated by Albert D Matalon, LLC ("we", "us", "recepte"), a California limited liability company with its principal office at 5750 Alder Ave, Ste 100, Sacramento, CA 95828-1154, United States. Albert D Matalon, LLC is also the merchant of record for all payments processed through the service.

1. Acceptance

By creating an account or using recepte, you agree to these Terms. If you do not agree, do not use the service. If you are using recepte on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. The Service

recepte provides an AI-powered receptionist for small businesses. The service includes:

• Answering phone calls on your behalf using AI.
• Responding to WhatsApp and Instagram messages.
• Managing appointment bookings and scheduling.
• Sending appointment reminders and confirmations.
• Collecting and managing customer reviews.
• Processing deposits and payments via integrated providers.
• Providing daily business summaries and insights.

3. Eligibility

You must be at least 18 years old to use recepte. By using the service, you confirm that you meet this requirement.

4. Your Account

You are responsible for maintaining the security of your account credentials. You agree to provide accurate, current, and complete information during registration and to update it as necessary. You are responsible for all activity that occurs under your account.

5. Your Customers' Data

When recepte processes communications with your customers on your behalf:

• You are the data controller for your customers' personal data under GDPR.
• We are the data processor, acting only on your instructions to deliver the service.
• You are responsible for having a lawful basis to collect and process your customers' data.
• You must inform your customers that an AI system may handle their communications.
• We will process your customers' data in accordance with our Privacy Policy and applicable data protection laws.

6. Subscription & Payment

recepte is offered as a monthly subscription. Payments are processed securely via Stripe, with Albert D Matalon, LLC acting as the merchant of record — meaning Albert D Matalon, LLC appears on your card statement and is responsible for billing, refunds, and chargeback handling. Your subscription renews automatically each month until you cancel. You may cancel at any time — there are no long-term contracts or cancellation fees.

7. Free Trial

We offer a free trial so you can experience the service before committing. No credit card is required to start a trial. At the end of the trial period, you will need to subscribe to continue using the service.

8. Acceptable Use

You agree not to use recepte to:

• Send spam or unsolicited communications.
• Engage in any illegal activity or facilitate illegal transactions.
• Disrupt or interfere with the service or its infrastructure.
• Impersonate any person or entity.
• Transmit harmful, offensive, or misleading content.
• Attempt to gain unauthorized access to any part of the service.

9. Intellectual Property

The recepte platform, including its AI models, software, design, and branding, is owned by Albert D Matalon, LLC. You retain full ownership of your business data, customer information, and content you provide to the service. We claim no ownership over your data.

10. Third-Party Services

recepte integrates with third-party services to deliver its functionality, including but not limited to:

• Telnyx — telephony and phone number provisioning.
• Google — calendar integration and business profile access.
• Meta — WhatsApp and Instagram messaging.
• Stripe — payment processing.
• Deepgram — speech recognition and transcription.

Your use of these integrations is also subject to the respective third-party terms of service.

11. Limitation of Liability

The service is provided "as is" without warranties of any kind, whether express or implied. We do not guarantee that the AI will be error-free or that all calls will be answered perfectly. Specifically:

• We are not liable for missed calls due to technical issues beyond our control.
• We are not liable for AI errors, misunderstandings, or incorrect responses.
• We are not liable for losses resulting from third-party service outages.

Our total liability to you for any claims arising from the service is limited to the amount you paid to us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Albert D Matalon, LLC and its officers, directors, members, and employees, from any claims, damages, or expenses arising from your use of the service, your violation of these Terms, or your violation of any rights of a third party.

13. Termination

You may cancel your account at any time. Upon cancellation, your data will be handled in accordance with our Privacy Policy — account data deleted within 30 days, transcripts within 90 days. We may also terminate or suspend your account if you violate these Terms.

14. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws principles. Any disputes relating to the platform or these Terms shall be resolved in the state or federal courts located in Sacramento County, California, and you consent to the personal jurisdiction of those courts.

15. Changes to These Terms

We may update these Terms from time to time. When we make significant changes, we will notify you via email at the address associated with your account. Continued use of the service after changes constitutes acceptance.

16. Contact

If you have questions about these Terms, contact us:

• Platform operator & merchant of record: Albert D Matalon, LLC
• Registered address: 5750 Alder Ave, Ste 100, Sacramento, CA 95828-1154, United States
• Email: [email protected]